Introduction.- Welcome to Žižek’s beard.- ‘Which education?’.- Mobilising ‘Customer as King’.- We know, but still.- Now what might we do?.- Springboard resources.

Tony is a specialist in personal and organisational transformation through applied psychologies and work-based learning. He is passionate about enabling professionals to create new insights into their practice and facilitating them to rigorously investigate real world problems and opportunities – leading to deeper, longer-lasting impact. Tony’s latest book has been endorsed by Peter Cheese (CEO, CIPD), HR’s Most Influential Thinker 2012 and 2013, and has reached Amazon’s Top 14 books for training. Leadership Assessment for Talent Development. David has a background as an academic and writer on political and economic theory, though over the last decade or more has developed an interest in academic credit and accreditation of prior learning issues in Higher Education, now running one of Europe’s largest HE accreditation frameworks for adult learners in work. David is Director of Professional Development in the Centre for Work Related Studies (CWRS). Also Head of Subject and Framework Leader of Work Based & Integrative Studies (WBIS) which has around 1, 000 undergraduate and postgraduate students across the University. Heavily involved in curriculum design and accreditation services work, particularly with outside agencies and employers including the Cabinet Office, RAF and Department of Work and Pensions.