Finally – a people management guide that goes way beyond the typical ‘problem employee’ books to help you understand and manage the entire emotional culture of your organization. Many of us have witnessed – sometimes in helpless horror – how a simple problem can spin into a corporate crisis as people take sides, outside professionals are brought in, and company reputations suffer, as this description illustrates: ‘Everything was exposed and raw as if a common energy had stripped away the veneer of civilized behaviors…People took sides, hid, ran, quit, overworked, underworked, ate too much, drank more, complained more, went silent, changed jobs, exited. They reacted as if all their system had been tossed into the air and was never going to land again.’ This wasn’t the scene of a criminal act, earthquake, or terrorist attack. Rather, it was the disruptive and costly outcome of months of escalating workplace tension in the wake of changed management policies. Like a tornado, two violent co-workers had left 600 others in emotional rubble. That company could have been prepared with corporate policies and procedures to defuse such emotionally charged situations – long before alarming human and financial costs hit its bottom line. Managers could have learned to recognize and stop “emotional spinning” from gathering destructive force. The old paradigm of separating humans from humanity during work hours is not only antiquated thinking, it’s high risk corporate behavior.
“Dr. Vali” calls her ground-breaking solution Emotional Continuity Management. She provides tools you can use right now to avoid costs in decreased productivity, injured goodwill, employee turnover, plummeting employee engagement, and severed business relationships.In this practical book, Dr. Vali gives you:
Real-life case studies that show you how to calculate bottom line, dollars and cents costs of disruptive employees and managers and emotionally charged incidents.
Proven techniques to help you identify variations in behavior that are early warning signs of trouble. She compares them to “tornado warnings” and provides a 5-point scale.
An understanding of the psychology driving “emotional terrorists, ” who stage themselves as victims and gather an army of acolytes to assist in their campaigns of emotional disruption, and a game-plan for managing such attacks before, during and after an event.
Practical tools for managing workplace emotions before, during and after an emergency, based on the author’s extensive on-the-ground experience in counseling first responders and victims during major national and international disasters.
Policies and procedures for working with military veterans returning to the workplace – and the need to deal with PTSD.
Techniques for containing and mitigating the damage created by workplace bullies – and when to decide if an ‘amputation’ is required or a less-extreme strategy is needed.
Sample policies and plans, and detailed instructions for company-wide training programs, up and down the organization.
Зміст
Foreword by Lyndon Bird, FBCI Foreword by Martin Greenwood Preface Introduction: Bottom-Line Impact of Emotions in the Workplace 0.1 What Does it Mean, What Does it Matter? 0.2 The Cost of Emotions Spinning out of Control 0.3 Protecting Your Bottom Line Questions for Further Thought and Discussion Chapter 1: Emotions and Spinning 1.1 Emotions Are a Part of Work 1.2 Sometimes Spinning Starts to Pick Up Speed Questions for Further Thought & Discussion Chapter 2: Some Workplace Spins Turn into Emotional Tornadoes 2.1 Defining Emotional Tornadoes 2.2 How to Recognize a Spin Questions for Further Thought & Discussion Chapter 3: Causes of Emotional Spinning 3.1 Life Consists of Change 3.2 Main Causes of Emotional Spinning 3.3 Examples of Spinning: Spin Stories 3.4 Other Emotional Responses May Look Like Spinning 3.5 Healthy, Dysfunctional, and Pathological People Questions for Further Thought & Discussion Chapter 4: Bullies and Emotional Terrorists 4.1 Emotional Terrorists: Extreme Bullies 4.2 Attributes and Behaviors of the Emotional Terrorist Questions for Further Thought & Discussion Chapter 5: Tools for Emotions: Managing Your Feelings and Dealing with Bullies and Emotional Terrorists 5.1 Starting Out: Preparing to Deal With a Bully 5.2 Understanding Feelings 5.3 Managing Emotions at Work 5.4 Become Fluent in a New Way of Communicating 5.5 Understand What It Takes to Manage or Deal with a Bully 5.6 Becoming an Excellent Manager in a World of Challenges 5.7 Emotional Continuity for Employees Transitioning from Armed Services Questions for Further Thought & Discussion Chapter 6: Tools for Companies Dealing with Bullies and Emotional Terrorists 6.1 Starting the System-wide Approach 6.2 Making a Bullying Policy 6.3 Creating System-wide Emotional Continuity Management 6.4 A Five-Step Spin-Free Workplace Training Model for System-wide Emotional Continuity Management 6.5 Review Resistance to Training Programs 6.6 Starting an Emotional Continuity Management Team 6.7 How to Make Hard Technical Data and Soft Technical Data Assessments 6.8 How to Write New Policies 6.9 Drills for Emotional Incidents 6.10 How to Set up a Drill for Continuity Management Questions for Further Thought and Discussion Chapter 7: Emotional Continuity Management for Disasters 7.1 Phases of Disaster Planning to Consider 7.2 Increasing Competency of Emotional Continuity Management 7.3 The Real Deal 7.4 Changes Occurring with Disaster 7.5 Managing Before, During, and After a Disaster 7.6 Managing Disaster Anniversaries Questions for Further Thought and Discussion Chapter 8: Where Are We Going? 8.1 To Be or Not to Be… a Victim 8.2 The Future Holds Choices for Solutions 8.3 Changing Attitudes, One Meeting at a Time 8.4 Keep the Old Foundations While Building the New 8.5 Signs of Hope 8.6 Not the Last Word Epilogue References and Links Bullying Policy Links Glossary Index About the Author
Про автора
Vali Hawkins Mitchell, Ph.D., LMHC, jokes that she made a career choice at birth: she was born in the middle of an earthquake measuring 7.1 on the Richter scale!’Call it fate, call it divine intervention or simply the result of a very impressionistic and inquisitive mind, ‘ she says, ‘but I’ve made a career of studying how individuals, organizations, and communities deal with the emotional reactions that come during and following crises or catastrophic disasters.”Call it fate, call it divine intervention or simply the result of a very impressionistic and inquisitive mind, ‘ she says, ‘but I’ve made a career of studying how individuals, organizations, and communities deal with the emotional reactions that come during and following crises or catastrophic disasters.’Dr. Vali, as she is well known, holds a Doctorate in Health Education and Masters degrees in Applied Psychology and Expressive Arts Therapy. She is a highly regarded public speaker, trainer, author, consultant, and educator.A valued mentor and keynote speaker, she offers critical insights on the real human factors of disaster and emergency planning based on her experiences with major events such as the World Trade Center, Hurricane Katrina, Samoan earthquakes, the Indonesian tsunami, and Pacific Northwest Wildfires. She is considered by many as the leading authority in the growing field of Emotional Continuity Management.Academically, Dr. Vali has been adjunct faculty member and guest lecturer at a number of universities and colleges, including Washington State University, the World Medicine Institute, and Lane Community College. She has contributed original research in the area of Psychosocial Dynamics of Families with Pediatric Illness, Tools of Trauma Management for Emergency Care and Health Care Delivery Professionals, and the Use of Quantum Poetry for Trauma Management.As a counselor, she has been trained by the American Red Cross as a Disaster Mental Health provider and National Diversity Instructor, and has been engaged by the US Department of Defense to consult directly with military families, veterans, and service members in all branches since 2009.As a business consultant and educator, Dr. Vali travels extensively, providing custom-designed trainings for individuals and teams, private and government agencies and businesses from mom-and-pop companies to large corporations.Dr. Vali is the author of Emotional Terrors in the Workplace Protecting Your Bottom Line; Dr. Vali’s Survival Guide: Tips for the Journey; Preparing a Go-Bag; and a number of plays, musicals, and children’s titles. She is a performance musician and award-winning artist. She is a Registered Expressive Arts Therapist (REAT) and is based in Seattle, Washington.
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