2 Електронні книги від Vikas Krishna
Haluk Demirkan & James C. Spohrer: Service Systems Implementation
Service Systems Implementation provides the latest applications and practices aimed at improving the key performance indicators of service systems, especially those related to service quality, servic …
PDF
Англійська
€96.29
Haluk Demirkan & James C. Spohrer: The Science of Service Systems
The Science of Service Systems intends to stimulate discussion and understanding by presenting theory-based research with actionable results. Most of the articles focus on formalizing the theoretical …
PDF
Англійська
€96.29
