Innovating Professional Services provides a practical and detailed guide for change agents and leaders in professional service firms who are seeking to transform their firm’s performance through innovation. Focusing on the professional services sector, the book highlights process innovation – the re-engineering of services and internal support processes to reduce cost and increase value to clients. Detailed techniques such as the use of lean, process mapping, waste identification, service experience mapping and value profiling are explained, drawing on the author’s extensive experience in working with leading law, business service and consulting firms to create measurable improvements.With case studies to illuminate the challenges of driving major improvement through innovation, this book is valuable reading for leaders and change agents in law firms, accountants, consultants, architects, financial services and engineering services.
€171.15
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Ngôn ngữ Anh ● định dạng PDF ● Trang 298 ● ISBN 9781317116561 ● Nhà xuất bản Taylor and Francis ● Được phát hành 2016 ● Có thể tải xuống 3 lần ● Tiền tệ EUR ● TÔI 4859779 ● Sao chép bảo vệ Adobe DRM
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