In a world where tricky conversations can feel like navigating a minefield, Andrew Fuller serves as your guide, offering strategies to resolve conflicts and manage the dynamite sticks of humanity that are tricky people.
From workplace politics to family dramas and romantic entanglements, learn how to wield the power of RESOLVE –
Respond with respect
Engage
Seek understanding
Observe feelings
Lower the tone
Value-add, and
Empower
– to emerge vi...
Mục lục
Introduction
Part 1: Successfully resolving tricky conversations
Chapter 1 Conflict for beginners
Chapter 2 Identifying how you relate in tricky conversations
...
Giới thiệu về tác giả
Andrew Fuller has recently been described as an ‘interesting mixture of Billy Connolly, Tim Winton and Frasier Crane’ and as someone who ‘puts the heart back i...