In a world where tricky conversations can feel like navigating a minefield, Andrew Fuller serves as your guide, offering strategies to resolve conflicts and manage the dynamite sticks of humanity that are tricky people.
From workplace politics to family dramas and romantic entanglements, learn how to wield the power of RESOLVE –
Respond with respect
Engage
Seek understanding
Observe feelings
Lower the tone
Value-add, and
Empower
– to emerge victorious from the battleground of interpersonal interactions.
Whether you’re facing off against Genghis Khan or the school principal, this book equips you with the tools to turn confrontation into connection and chaos into calm.
Mục lục
Introduction
Part 1: Successfully resolving tricky conversations
Chapter 1 Conflict for beginners
Chapter 2 Identifying how you relate in tricky conversations
Chapter 3 Back-stabbers
Chapter 4 Blamers and Whingers
Chapter 5 Bullies and Tyrants
Chapter 6 Controllers and Gaslighters
Chapter 7 High and Mighties
Chapter 8 Avoiders
Chapter 9 Competitors
Chapter 10 Poor Communicators
Part 2: Help for everyone – including tricky people
Chapter 11 If the tricky person in your life is you
Chapter 12 Workplace politics – a survival guide
Chapter 13 Tricky conversations and relationship patterns
Chapter 14 How to make a tricky person your best teacher
Author’s notes
Acknowledgements
References
Index
Giới thiệu về tác giả
Andrew Fuller has recently been described as an ‘interesting mixture of Billy Connolly, Tim Winton and Frasier Crane’ and as someone who ‘puts the heart back into psychology’. As a clinical psychologist, Andrew Fuller works with many schools and communities in Australia and internationally, specialising in the wellbeing of young people and their families. He is a Fellow of the Department of Psychiatry and the Department of Learning and Educational Development at the University of Melbourne.
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