Dina Gray & Pietro Micheli 
Measurement Madness [EPUB ebook] 
Recognizing and Avoiding the Pitfalls of Performance Measurement

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A clearer, more accurate performance management strategy
Over the past two decades, performance measurement has profoundly changed societies, organizations and the way we live and work. We can now access incredible quantities of data, display, review and report complex information in real time, and monitor employees and processes in detail. But have all these investments in collecting, analysing and reporting data helped companies, governments and people perform better?
Measurement Madness is an engaging read, full of anecdotes so peculiar you’ll hardly believe them. Each one highlights a performance measurement initiative that went wrong, explains why and – most importantly – shows you how to avoid making the same mistake yourself.
The dangers of poorly designed performance measurement are numerous, and even the best how-to guides don’t explain how to avoid them. Measurement Madness fills in the gap, showing how to ensure you’re measuring the right things, rewarding the behaviours that deserve rewarding, and interpreting results in a way that will improve things rather than complicate them. This book will help you to recognize, correct and even avoid common performance measurement problems, including:
* Measuring for the sake of measuring
* Assuming that measurement is an instant fix for performance issues
* Comparing sets of data that have nothing in common and hoping to learn something
* Using targets and rewards to promote certain behaviours, and achieving exactly the opposite ones.
Reading Measurement Madness will enable you to design a simple, effective performance measurement system, which will have the intended result of creating value in your organization.

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Mục lục

Part I INTRODUCTION
1 The Road to Insanity
2 Performance and Measurement
Part II PERFORMANCE MEASUREMENT
3 Measuring For Measurement’s Sake
4 All I Need is the Right Measure!
5 Comparing Performance
Part III PERFORMANCE MANAGEMENT
6 Target Turmoil
7 Gaming and Cheating
8 Hoping for A but Rewarding Something Completely Different
9 Failing Rewards and Rewarding Failure
Part IV CONCLUSIONS
10 Will Measurement Madness ever be Cured?
References
Index

Giới thiệu về tác giả

DINA GRAY, Ph D is a Strategic Business Consultant lecturing on Cranfield University’s Executive Education programmes, and she is also Chair of the Regional Advisory Boards for the Innovation Group plc. advising on strategic performance implementation.
PIETRO MICHELI, Ph D is Associate Professor of Organizational Performance at Warwick Business School. As a management consultant, he has worked with over 30 organizations, private and public. As a researcher, he has published widely on the subjects of performance measurement and innovation.
ANDREY PAVLOV, Ph D is a Lecturer in Business Performance Management at Cranfield School of Management and Director of the Executive MSc in Managing Organisational Performance at Cranfield. He is a regular speaker at conferences around the world, and his work has been published in numerous industry and academic journals.

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Ngôn ngữ Anh ● định dạng EPUB ● Trang 240 ● ISBN 9781119960515 ● Kích thước tập tin 0.7 MB ● Nhà xuất bản John Wiley & Sons ● Được phát hành 2014 ● Phiên bản 1 ● Có thể tải xuống 24 tháng ● Tiền tệ EUR ● TÔI 4827318 ● Sao chép bảo vệ Adobe DRM
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