Conflict Reimagined: A Modern Manager’s Guide to Resolving Workplace Disputes is the essential guidebook every manager and HR professional needs to navigate and defuse conflicts in today’s complex workplace environments.
Every business experiences conflict, but how those disputes are managed can drastically affect an organization’s overall health and success. This book provides insightful strategies, practical tools, and real-world examples to help you turn conflicts into opportunities for growth, innovation, and strengthened relationships.
UNDERSTANDING CONFLICT is more critical than ever. This comprehensive guide dives deep into the nature of conflict, why it occurs, and how it impacts teams and organizations. It helps readers reimagine conflict as not a negative, disruptive force but a catalyst for change and improvement.
The KEY TO RESOLUTION lies in effective management. By understanding the underlying causes of conflict and applying the principles and strategies outlined in this guide, you can become adept at turning disputes into productive dialogues and challenges into transformative solutions.
This book is packed with PRACTICAL ADVICE on topics including:
- Mastering the art of communication to defuse tension
- Applying alternative dispute resolution (ADR) techniques in a business setting
- Implementing effective policies to prevent and manage conflicts
- Promoting a culture of diversity and inclusion to reduce conflicts
- Embracing data-driven decision-making to resolve disputes effectively
Conflict Reimagined is an essential resource for anyone in a managerial or HR role who wants to foster a harmonious, productive work environment. It’s the guide you need to transform your perspective on conflict, understand its roots, and develop the essential skills to manage and resolve disputes effectively.
Empower yourself with the knowledge and skills to navigate the complex terrain of workplace disputes. Master the art of conflict resolution with Conflict Reimagined: A Modern Manager’s Guide to Resolving Workplace Disputes.
Mục lục
Introduction
Chapter 1: Understanding Conflict in the Workplace
Chapter 2: The Cost of Unresolved Conflict
Chapter 3: Traditional Conflict Resolution Strategies
Chapter 4: Modern Trends in Conflict Resolution
Chapter 5: The Role of Emotional Intelligence in Conflict Management
Chapter 6: Virtual Mediation and Conflict Resolution
Chapter 7: AI and Conflict Resolution
Chapter 8: Creating a Culture of Open Communication
Chapter 9: Case Studies
Chapter 10: A Manager’s Toolkit for Conflict Resolution
Conclusion
Resources
Giới thiệu về tác giả
Ken Hopkins is a seasoned business leader with over two decades of experience in senior management, human resource management, alternative dispute resolution, and business consulting. He offers a history of strategic and operational planning, financial and accounting management, as well as experience in developing and leading diverse teams. Ken has earned degrees in multiple fields, including a Master of Business Administration focusing on Employee Relations from the University of Leicester, a Master’s Certificate in Project Management from York University and Memorial University of Newfoundland, and a Bachelor of Arts from Memorial University of Newfoundland. He holds a Certificate in NFP Governance from the Rotman School of Management and a Qualified Mediator designation from the ADR Institute of Canada. In ‘Conflict Reimagined, ‘ Ken combines his academic insights with real-world expertise.
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