Within health and social care settings, high levels of sustained performance from individuals, teams, organisations and multi-agency collaborations are required.
This book offers a service-oriented leadership approach for Social Work managers and looks to enhance personal effectiveness and ultimately organisational performance through human behaviour, thought and communication. It is designed to support the development of aspiring and front line managers in social work and care through the introduction of key concepts such as understanding the Self, Neuro-Linguistic Programming, self-leadership and communication.
Mục lục
Starting with Self
How to Understand our Thoughts
The Process of Behaviour
Creating Positive Mind Solutions
Representational Systems and Words
Anchoring
Understanding Communication
Advanced Questioning Skills Model
Persuasive Language
Motivational Language
Understanding and Enhancing Thought Processes
Reframing
Setting Well-Formed Outcomes
Giới thiệu về tác giả
Jane Holroyd MBE has over 25 years′ experience in the development and delivery of services within the NHS. She was awarded an MBE for her achievements and services to nursing and critical care. Seconded to the Leadership Centre, where she was responsible for Medical and Nurse Director Leadership programmes and associated links with Europe, she was the author of Improving Personal and Organisational Performance in Social Work and the co-author of Performance Coaching Skills for Social Work. She specialises in leadership and organisational development and is a public sector coach.
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