This book reports on cutting-edge research and best practices in developing innovative service systems. It covers issues concerning the suitability of a given system for human use, human services, and excellent human experiences. It explores a wide range of ways in which human factors in engineering, ergonomics, human–computer interaction (HCI), cognitive engineering, and many other disciplines can contribute to the design and management of service systems. It considers aspects related to cost effectiveness, ethics, and privacy, among others, and covers applications in many areas, from healthcare to education, transportation, and the economy. Based on the AHFE 2020 Virtual Conference on the Human Side of Service Engineering, held on July 16–20, 2020, the book provides readers with a comprehensive overview of current research and future challenges in the field of service engineering, together with practical insights into the developmentof innovative services for various kinds of organizations.
Jim Spohrer & Christine Leitner
Advances in the Human Side of Service Engineering [PDF ebook]
Proceedings of the AHFE 2020 Virtual Conference on The Human Side of Service Engineering, July 16-20, 2020, USA
Advances in the Human Side of Service Engineering [PDF ebook]
Proceedings of the AHFE 2020 Virtual Conference on The Human Side of Service Engineering, July 16-20, 2020, USA
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Ngôn ngữ Anh ● định dạng PDF ● Trang 328 ● ISBN 9783030510572 ● Kích thước tập tin 27.6 MB ● Biên tập viên Jim Spohrer & Christine Leitner ● Nhà xuất bản Springer International Publishing ● Thành phố Cham ● Quốc gia CH ● Được phát hành 2020 ● Có thể tải xuống 24 tháng ● Tiền tệ EUR ● TÔI 7531474 ● Sao chép bảo vệ DRM xã hội