John Hoover & Roger P. DiSilvestro 
The Art of Constructive Confrontation [PDF ebook] 
How to Achieve More Accountability with Less Conflict

Praise for The Art of Constructive Confrontation
‘There’s no magic formula for building a successful enterprise, large or small. If you’re in the business of making a profit, you’re in the business of building people. First you build yourpeople. After that, your people produce the profit. The Art of Constructive Confrontation is an easy-to-follow, systematic processthat makes sure you don’t get those things backwards. Constructiveconfrontation is the closest thing you’ll ever find to hold peopleaccountable for what they do, while at the same time reducing theconflicts that get in the way of productivity and, ultimately, profits.’
–Spencer Hays, founder, The Tom James Company Executive Chairman, Southwestern/Great American, Inc.
‘The Art of Constructive Confrontation is a clear and concise roadmap to making the all-important conversations between team leadersand team members happen. More than that, the constructiveconfrontation process keeps those conversations happening, keepsthem consistent and constructive, keeps everybody accountable, andunleashes the leadership potential in everyone.’
–Angelo Valenti, Ph D, leader of The Company Psychologist andcoauthor, Unleashing Leadership
‘Embracing constructive confrontation builds a strong, effectiveleader with a strong, effective team. This book covers thestep-by-step process to make you that kind of leader.’
–Danny Cox, coauthor, Leadership When the Heat’s On

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