Communication and interpersonal skills are an essential part of practice. Taking a skills-based approach, this book looks at research, theories, approaches and processes, demonstrating how they relate directly to practice. It will help you to understand the benefits that good communication skills can bring to your work with children and families, adults, groups, and those with communication difficulties.
Mục lục
Chapter 1: Communication skills: don′t they just come naturally?
Chapter 2: What do we know about effective communication?
Chapter 3: The human face of social work: understanding emotion and non-verbal communication
Chapter 4: Getting started
Chapter 5: Making progress and managing endings
Chapter 6: Communicating with families
Chapter 7: Communicating with children
Chapter 8: Working with people with additional communication needs: communicative minorities
Chapter 9: Working with groups
Chapter 10: Working with involuntary clients
Chapter 11: Safety and risk: working with hostility and deception
Chapter 12: The demands and rewards of interpersonal work
Giới thiệu về tác giả
Juliet Koprowska was a Senior Lecturer Social Work at the University of York until 2018, and then an Honorary Fellow. She is Chair of GAPS (promoting psychodynamic, systemic and relationship-based approaches to social work). She is a registered social worker and a Licensed Systems-Centered® Practitioner. Her most recent research is into talk in social work.
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