Tác giả: Learning Solutions

This is the universal module, that is a key component of both, ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams. It is aimed at managers of all levels involved in shaping direction an …

This module covers the ‘core’ service management activities and expands the current scope of ITIL to include the ‘creation’ of services. It focuses on the integration of different value streams and a …

ITIL® 4 Specialist Drive Stakeholder Value covers all forms of engagement and interaction between service providers and their customers, users, suppliers and partners. The ITIL® 4 Specialist Drive St …

ITIL®4 Specialist: High Velocity IT explores the convergence between business and IT, providing candidates with a specialised insight into the ways in which digital organisations and digital operatin …