This book provides a holistic and pragmatic approach to performance management throughout the business value chain, and demonstrates the optimal design and use of performance management in order to achieve competitive advantage. A wealth of best practices, case studies and real-world examples are used to reveal the diversity of performance measurement methods, methodologies and principles in practice.
Readers will gain comprehensive insights into the status quo of performance management, including primary functions such as supply, operations and sales, and secondary functions like finance, human resources, and information systems. Focusing on ‘best-in-class’ performance excellence, the book offers the ideal guide for any organization pursuing competitive advantages across all corporate functions and focusing on value-adding activities.
Mục lục
Performance Management (PM) over the Entire Value Chain.- PM as Integral Part of the Corporate Strategy.- Excellence in PM.- PM in the Upstream Value Chain.- PM in Operations.- PM in the Downstream Value Chain.- PM Models and Concepts.- Tools in PM.- PM in Project Management.- Financial PM.- PM in NGO and NPO.- PM in Human Resources.- Industry 4.0 and Artificial Intelligence (AI) in PM.- PM in Different Cultures and Internationalisation.
Giới thiệu về tác giả
Dr. Marc Helmold is full-time Professor at the IUBH International University, Berlin campus (Germany). He teaches Bachelor, Master and MBA students on international negotiations, performance management, general management, strategic management and supply chain management. Prior to this position, he held several top management positions in automotive and railway companies.
Warda Samara (Master in Leadership Management) graduated from the IUBH International University, and currently negotiates for non-profit organizations in the Middle-East. Moreover, she works for non-governmental organisations in Palestine and other countries.
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