Fred Reichheld is the creator of the Net Promoter system of management, the founder of Bain & Company”s Loyalty practice, and the author of five books, including the New York Times bestseller The Ultimate Question 2.0. He is currently a Fellow and Senior Advisory Partner at Bain, where he has worked since 1977. He divides his time between Cape Cod and Miami.
Darci Darnell is the global head of Bain”s Customer practice. She has served in multiple global leadership roles and today sits on the firm”s top elected governance committee. She is based in Chicago.
Maureen Burns is a Senior Partner in Bain”s Customer practice. She is one of Bain”s foremost experts on the Net Promoter System and Customer Loyalty. She is based in Boston.
You can find more about Fred Reichheld at:bain.com/our-team/fred-reichheldlinkedin.com/in/fredreichheldtwitter.com/fredreichheld?lang=en
6 Ebooks bởi Maureen Burns
Maureen Burns & Alicia Chester: Theorizing Visual Studies
This forward-thinking collection brings together over sixty essays that invoke images to summon, interpret, and argue with visual studies and its neighboring fields such as art history, media studies …
EPUB
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€60.57
Maureen Burns & Alicia Chester: Theorizing Visual Studies
This forward-thinking collection brings together over sixty essays that invoke images to summon, interpret, and argue with visual studies and its neighboring fields such as art history, media studies …
PDF
Anh
DRM
€60.49
Maureen Burns: On My Mind . . . Or What’s Left Of It
This is a witty and inspiring collection of columns by Maureen Burns. Some are knee slapping funny, some bring a tear to your eye. She knocks it out of the park and you will easily relate to her writ …
EPUB
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€20.58
Fred Reichheld & Darci Darnell: Winning on Purpose
Great leaders embrace a higher purpose to win. The Net Promoter System shines as their guiding star. Few management ideas have spread so far and wide as the Net Promoter System (NPS). Since its conce …
EPUB
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€28.99
Maureen Burns & Phil Jones: Personalizing Learning: How to Transform Learning Through System-Wide Reform
- How effective school partnerships can enhance the quality of teaching and learning, and the creation of mo …
PDF
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€31.19