Na Zichun 
Making Conversations Warm and Effective [EPUB ebook] 

"Making Conversations Warm and Effective" is derived from the author’s years of practice and research. It has a novel idea, concise yet profound argumentation, vivid case studies, and brief language. The content covers philosophy, management science, psychology, traditional Chinese culture, and various techniques including business coaching, metaphor, NLP, and action learning. It will have an extremely significant impact on efficient communication between middle and senior managers, the guidance and motivation of business coaches and trainers, and parent-child education.