How’s Everything?
Have you ever wondered why, as a waiter or waitress, you always ask
the question ‘How’s everything?’ after serving meals to your customers?
The ‘How’s everything?’ question is asked virtually every time an
entree is served. So much so that diners tend to ignore it as a serious
enquiry. 95% of the times you ask the question it’s immediately closed
by your diner who responds with ‘Fine’ a mean-nothing, one-syllable
word and you walk away.
This scenario is a crucial lost opportunity for
increasing your tip every single time you ask the question. By saying
‘How’s everything?’ to your diners, you are sabotaging all your previous
good efforts to obtain a generous tip from your very first meeting with
them.
Why not use this occasion to enhance your chances of a satisfying
gratuity, not reduce them?
Follow the strategies, outlined in this book and you will increase
your tips dramatically, at no cost to you. It will take only a little
extra thought. Accept my challenge to eliminate the ‘How’s everything?’
question from your work style and you will immediately realize an
increase in income, not to mention an increase in job fulfillment. Now
that’s a deal!
As for your diners? Don’t worry. They will quite happily increase
your gratuities provided, of course, they receive the type of
superlative customer service that will make their dining experience much
more enjoyable.
Giới thiệu về tác giả
Peter Stokes was born in London, England and spent many years
travelling the Globe while working within the Cabin Services Division of
British Airways. This proved to be a wonderful opportunity for Peter to
follow his passion for food, people and travel. He was continually
fascinated by the many different countries and cultures visited and he
vowed always to eat the food of the country he was in. That meant no
hamburgers in Tokyo and no sushi in Nairobi * a rule he keeps to this
day!
It was during these travels and dining in so many different
restaurants, cafes, even shacks on the beach that the ‘How’s
Everything?’ bug was born and gradually evolved to the creation of this
book.
On leaving the airline, Peter immigrated to Canada and settled in
Vancouver, BC on the Pacific West coast. There followed many years of
work, spent mainly in retail and other service industries, where Peter
focused on the varied aspects of customer service, within management, as
an independent consultant and a frequent lecturer. This work allowed
him to continue his travels and people-meeting passion throughout
Canada, the United States and Europe.
Peter now lives in Ladysmith on Vancouver Island where, with his
wife, Lynnette, he owns and manages the Timberland Pub and Restaurant.
(www.timberlandpub.com).
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