Gregor Hocevar’s business enjoys success, due to his use of communication, behavior and knowledge, the critical skills for creating an amazing client experience. This book is a manual regarding how to treat your clients from the first interaction through the completion of a sale and beyond. By following the steps outlined, you can build trust with your clients that keeps them coming back. Right from the first chapter, Gregor gives you critical tools and principles for success, breaking down aspects of the client experience and how you can make it better. He also shares examples from his chimney and fireplace business to demonstrate those tools and principles in action. Building a business takes work and effort, yet it can all be for nothing if your clients do not have an amazing experience! Treat Your Clients Like Royalty: Improve the Client Experience and Dramatically Increase Your Income is where Gregor shares how he has grown his business by creating an amazing client experience with every interaction. Treating your client like royalty starts by building a culture where every employee is focused on creating an amazing client experience to keep them coming back and dramatically increase your income. Treat Your Clients Like Royalty demonstrates how to grow your business in a way that will keep it profitable for years to come!
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