Since the invention of double-entry bookkeeping, managers have judged a company’s worth by sales and profits. Now, Richard J. Schonberger, the architect of the worldwide Just-In-Time revolution, reaches beyond "financials" to redefine excellence — and reveals, with new benchmark data, how pioneers become dynasties.Schonberger’s pathbreaking new research reveals that, from 1950 to 1995, while "financials" dipped and soared repeatedly, industrial decline and ascendancy correlated perfectly with inventory turnover — one of two key nonfinancial indicators and a bedrock measure, along with customer satisfaction, of a company’s power, strength, and value. In this immensely readable book, he captures these new metrics — the true predictions of future success — in 16 customer-focused principles created from self-scored reports supplied by over 100 pioneering manufacturers in nine countries. Armed with new world-class benchmark data, Schonberger redefines excellence in terms of competence, capability, and customer-focused, employee-driven, data-based performance. For front-tine associates to senior executives, Schonberger has written manufacturing’s action agenda for the next decade. This book will be indispensable reading for manufacturing and general managers in all industries, as well as for pension fund managers, institutional investors, stock analysts, and stockbrokers.
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