This book is about all forms of interpersonal relationshipswhich we commonly call customer servicewhether your company is a doctors office, retail store, restaurant, law firm, nonprofit organization or any other business. Even if you generally rely on social media, texting or email for basic communication, eventually everything boils down to one human being talking to another human being. I intend this book to be a wake-up call for people. We need to stress the value of good customer service, because good customer service promotes strong relationships and complements sound business strategies. Learn to be successful in your business relationships and you will be successful in your business.
Giới thiệu về tác giả
Bob Levinson has had an interesting and creative career. He spent three years in the Navy and then went to work with his father and brother in the steel fabricating business manufacturing steel doors and frames, along with other building products. Bob is a graduate of Miami University in Ohio and received an LLD from Miami University. After his father died in 1969, the company was sold to American Standard, Inc., and he became a group vice president. Not knowing if he would like working for someone, he purchased a Holiday Inn in Pompano Beach, Florida and later built his second Holiday Inn in Ft. Lauderdale, a Sheraton hotel in Boca Raton, Florida. He left American Standard after 10 years and stayed in the hotel business for 20 years, owning and operating these hotels. His final career of 25 years was with Lynn University, an international school in Boca Raton, Florida, as a senior development officer. His entire career in business, community work and all of his jobs was based upon two theories: 1) to develop people to become leaders in his businesses and to enjoy working with him in his various organizations, and 2) his obsession with providing customer service in everything he did, which means helping people in their community and fulfilling his desire to pay “high civic rent.” He has written hundreds of articles and five books on management subjects, and has given hundreds of talks on these subjects. As of writing this book at age 92 years old, he is still interested in all of these subjects.
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