Ron Babin & Bill Hefley 
Outsourcing Professionals’ Guide to Corporate Responsibility [PDF ebook] 

Corporate Social Responsibility (CSR) is about managing an organization’s impact on society and the environment through its operations, products or services and through its interaction with key stakeholders such as employees, customers, investors and suppliers. This book addresses how outsourcing can be used as a powerful tool for advancing critical social, economic, and environmental issues on a global basis. Additionally, it examines corporate responsibility policies and practices for outsourcing, including identifying and showcasing policies that our membership have adopted, creating a framework for companies to model new CR policies, and provides multiple resources for readers. Active for several years within the IAOP is the Corporate Social Responsibility (CSR) Subcommittee of the IAOP Advocacy and Outreach Committee. As an outgrowth of the work of the CSR Subcommittee, the need for an Outsourcing Professional’s Guide to CSR was identified. From both the 2009 and the more recent 2011 IAOP survey on corporate social responsibility in outsourcing, it was shown that an overwhelming (and consistent) 84-85% of organizations would follow IAOP guiding principles for socially responsible outsourcing. This stable percentage of organizations looking for guidance bodes well for the development of the IAOP’s Outsourcing Professionals Guide to Corporate Social Responsibility. IAOP® is the global, standard-setting organization and advocate for the outsourcing profession. With a global community of more than 110, 000 members and affiliates worldwide, IAOP is the leading professional association for organizations and individuals involved in transforming the world of business through outsourcing, offshoring and shared services. Our client-side members are, on average, responsible for $60 million per year of outsourcing spending with some overseeing outsourcing programs in the billions of dollars. 85% of IAOP members credit IAOP for improved outsourcing outcomes at their organizations and 93% of IAOP’s Certified Outsourcing Professionals® (COPs) say that the designation has had a positive impact on their careers.