Thoroughly revised and updated for Excel®, this secondedition of Quantitative Methods in Health Care Management offers acomprehensive introduction to quantitative methods and techniquesfor the student or new administrator. Its broad range of practicalmethods and analysis spans operational, tactical, and strategicdecisions. Users will find techniques for forecasting, decision-making, facility location, facility layout, reengineering, staffing, scheduling, productivity, resource allocation, supplychain and inventory management, quality control, projectmanagement, queuing models for capacity, and simulation. The book’sstep-by-step approach, use of Excel, and downloadable Exceltemplates make the text highly practical.
Praise for the Second Edition
‘The second edition of Dr. Ozcan’s textbook is comprehensive andwell-written with useful illustrative examples that give studentsand health care professionals a perfect toolkit for quantitativedecision making in health care on the road for the twenty-firstcentury. The text helps to explain the complex health caremanagement problems and offer support for decision makers in thisfield.’
–Marion Rauner, associate professor, School of Business, Economics, and Statistics, University of Vienna.
‘Quantitative Methods in Health Care Administration, Second Edition covers a broad set of necessary and important topics. It isa valuable text that is easy to teach and learn from.’
–David Belson, professor, Department of Industrial Engineering, Viterbi School of Engineering, University of Southern California.
Table of Content
Tables, Figures, & Exhibits.
Foreword.
Acknowledgments.
The Author.
Introduction.
1 INTRODUCTION TO QUANTITATIVE DECISION-MAKING METHODS INHEALTH CARE MANAGEMENT.
Historical Background and the Development of Decision Techniques.
The Health Care Manager and Decision Making.
Information Technology (IT) and Health Care Management.
The Scope of Health Care Services, and Recent Trends.
Health Care Services Management.
Distinctive Characteristics of Health Care Services.
Summary.
Key Terms.
2 FORECASTING.
Steps in the Forecasting Process.
Forecasting Approaches.
Summary.
Key Terms.
Exercises.
3 DECISION MAKING IN HEALTH CARE FACILITIES.
The Decision Process.
The Decision Tree Approach.
Decision Analysis with Nonmonetary Values and Multiple Attributes.
Summary.
Key Terms.
Exercises.
4 FACILITY LOCATION.
Location Methods.
Summary.
Key Terms.
Exercises.
5 FACILITY LAYOUT.
Product Layout.
Process Layout.
Summary.
Key Terms.
Exercises.
6 REENGINEERING.
Work Design in Health Care Organizations.
Summary.
Key Terms.
Exercises.
7 STAFFING.
Workload Management Overview.
Summary.
Key Terms.
Exercises.
8 SCHEDULING.
Staff Scheduling.
Summary.
Key Terms.
Exercises.
9 PRODUCTIVITY.
Trends in Health Care Productivity: Consequences of PPS.
Summary.
Key Terms.
Exercises.
10 RESOURCE ALLOCATION.
Linear Programming.
Summary.
Key Terms.
Exercises.
11 SUPPLY CHAIN AND INVENTORY MANAGEMENT.
Health Care Supply Chain.
Summary.
Key Terms.
Exercises.
12 QUALITY CONTROL.
Quality in Health Care.
Quality Measurement and Control Techniques.
Summary.
Key Terms.
Exercises.
13 PROJECT MANAGEMENT.
The Characteristics of Projects.
Summary.
Key Terms.
Exercises.
14 QUEUING MODELS AND CAPACITY PLANNING.
Capacity Analysis and Costs.
Summary.
Key Terms.
Exercises.
15 SIMULATION.
Simulation Process.
Performance Measures and Managerial Decisions.
Summary.
Key Terms.
Exercises.
APPENDIXES.
Appendix A Standard Normal Distribution P(0 < z
About the author
YASAR A. OZCAN, PH.D., is professor of health administration at Virginia Commonwealth University. He is an internationally renown expert in the use of Data Envelopment Analysis (DEA). Dr. Ozcan currently serves as Interim Executive Director, Office of International Education, Virginia Commonwealth University. He is Editor-in-Chief of Journal of Health Care Management Science and past-president of Health Care Applications Section of Institute for Operations Research and Management Science (INFORMS). He has contributed several book chapters to the Encyclopedia of Operations Research and Management Science, Centennial Edition, Eds. S. I. Gass and Carl M. Harris, Kluwer Academic Publishers. He is the author of Health Care Benchmarking and Performance Evaluation(Springer, 2008).
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