Darril Gibson 
Effective Help Desk Specialist Skills [EPUB ebook] 

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All of today’s help desk support skills, in one easy-to-understand book The perfect beginner’s guide: No help desk or support experience necessary Covers both "soft" personal skills and "hard" technical skills Explains the changing role of help desk professionals in the modern support center Today, everyone depends on technology-and practically everyone needs help to use it well. Organizations deliver that assistance through help desks. This guide brings together all the knowledge...

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语言 英语 ● 格式 EPUB ● 网页 456 ● ISBN 9780133571851 ● 出版者 Pearson Education ● 发布时间 2014 ● 下载 3 时 ● 货币 EUR ● ID 5658261 ● 复制保护 Adobe DRM
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