作者: Gregorio Varvakis

Dr. Klaus North is Professor of International Management at Wiesbaden Business School, Germany. His current research covers knowledge and innovation management in an international context. He has been working for more than 30 years in SME assistance programmes around the world and leads the European-Latin American research project “Dynamic SME – Sustainable competitiveness of SMEs in turbulent economic and social environments.” Together with Gita Kumta (Mumbai) he is the author of the Springer (2014) textbook “Knowledge Management – Creating Value by Organisational Learning”. Gregório Jean Varvakis Rados, Ph D is Professor and Head of postgraduate courses in the Department of Engineering and Knowledge Management at Universidade Federal de Santa Catarina, UFSC, Florianópolis, Brasil. He holds a Ph D in Manufacturing Engineering from Loughborough University, England. He has been a consultant at Mc KINSEY LTDA. His research covers Knowledge and service management with special attention to productivity improvement through BPM. He is co-leader of the Dynamic SME project.