作者: Jim Ballard

A compendium of straightforward techniques on how to accentuate the positive and redirect the negative, increasing productivity at work and at home.What do your people at work and your spouse and kid …

In Customer Mania!, Ken Blanchard, one of America’s biggest bestselling authors and inspiring business leaders, writes of the key to customer servicecreating a people-oriented, performance-driven, cu …

Little Wave and Old Swell recounts a journey across the sea made by impetuous Little Wave and his sage teacher, Old Swell. Their allegorical adventure points young and old readers toward the enduring …

O que sua equipe no trabalho e sua família têm em comum com uma orca de cinco toneladas? Provavelmente muito mais do que você imagina, de acordo com o consultor de negócios e autor de best-sellers Ke …