作者: John Bush

Deep in the ocean lives a fish whose wishes come true! He wishes for all sorts of crazy things – a castle, a car, and even fine clothes to wear. But he is a rather foolish fish and one day he wishes …

Para hacer que los clientes de hoy en día continúen regresando, usted no puede tan solo dar un buen o incluso fabuloso servicio al cliente. Usted tiene que exceder sus expectativas. Completamente act …

You may have your industry’s most prolific product or service in the marketplace, but your customers’ loyalty and checkbooks will only go as far as your customer service will allow. In the end, custo …