Louis E. Freund & James C. Spohrer 
Advances in the Human Side of Service Engineering [EPUB ebook] 

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If there is any one element to the engineering of service systems that is unique, it is the extent to which the suitability of the system for human use, human service, and excellent human experience has been and must always be considered. An exploration of this emerging area of research and practice, Advances in the Human Side of Service Engineerin

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语言 英语 ● 格式 EPUB ● 网页 482 ● ISBN 9781040187845 ● 编辑 Louis E. Freund & James C. Spohrer ● 出版者 CRC Press ● 发布时间 2012 ● 下载 3 时 ● 货币 EUR ● ID 10064286 ● 复制保护 Adobe DRM
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