作者: Mark Graban

Mark Graban is an internationally-recognized consultant, author, speaker, blogger, and entrepreneur. He specializes in Lean management, continuous improvement, statistical methods, and people-centered leadership to cultivate psychological safety and employee engagement, working with leaders at all levels in various industries.He has authored several books, including “Measures of Success, ” “Lean Hospitals, ” “Healthcare Kaizen, ” and “Practicing Lean.” His latest book is “The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation” (June 2023). He founded and manages Lean Blog.org and hosts podcasts including “Lean Blog Interviews” and “My Favorite Mistake. Mark is also a “Linked In Top Voice.”Working independently since 2010, Mark often partners with other consulting groups on larger engagements. Mark is also a Senior Advisor to the technology and software company Kai Nexus and has a small equity stake.Mark earned a Bachelor of Science in Industrial Engineering (BSIE) from Northwestern University. He also earned a Master of Science in Mechanical Engineering (MSME) and a Master of Business Administration (MBA) as a Fellow in the MIT Sloan Leaders for Global Operations Program at the Massachusetts Institute of Technology.