作者: Paul C. Lubin

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Unlike other books which focus solely on the business or profit aspects of measuring the customer experience, this book focuses on the benefits to the consumer as well as the company or financial ins …

Unlike other books which focus solely on the business or profit aspects of measuring the customer experience, this book focuses on the benefits to the consumer as well as the company or financial ins …

Recognized as the leading book on the subject, Supporting Students in Online, Open and Distance Learning considers the support of students either on or off-campus. Ever-greater numbers of students ar …