作者: Tom Fagerhaug

Bjørn Andersen is a professor in the Department of Production and Quality Engineering at the Norwegian University of Science and Technology (NTNU). He also holds a position as research director for the Performance and Project Management department at SINTEF Technology and Society, one of Europe’s largest independent research organizations with an annual turnover of about $200 million. He has published a multitude of books, papers, and reports about performance and quality management.