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August-Wilhelm Scheer & Dieter Spath
Computer Aided Service Engineering [PDF ebook]
Informationssysteme in der Dienstleistungsentwicklung

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Cover of August-Wilhelm Scheer & Dieter Spath: Computer Aided Service Engineering (PDF)

Das Konzept des Service Engineering, das Vorgehensweisen und Methoden für die schnelle und effiziente Realisierung von Dienstleistungen bietet, findet zunehmend Verbreitung in der Praxis. Um die Verfahren möglichst gewinnbringend einsetzen zu können, gilt es, den Dienstleistungsprozess auch durch geeignete Informationssysteme zu unterstützen. Dieses Buch gibt einen fundierten Einblick in aktuelle softwaretechnische Konzepte und präsentiert praktische Erfahrungen aus deren Anwendung bei Entwicklungsprojekten. Es richtet sich gleichermaßen an Praktiker in Dienstleistungsunternehmen und öffentlichen Verwaltungen sowie an Mitarbeiter produzierender Unternehmen, die ihr Dienstleistungsangebot systematisieren und ausbauen wollen.

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Language German ● Format PDF ● ISBN 9783642170102 ● Editor August-Wilhelm Scheer & Dieter Spath ● Publisher Springer Berlin Heidelberg ● Published 2011 ● Downloadable 3 times ● Currency EUR ● ID 6321739 ● Copy protection Adobe DRM

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