Conflicts that arise in voluntary organizations present special challenges, particularly due to the voluntary nature of the work. Goal-oriented conflict management that is suitable for everyday use is therefore particularly important. The authors outline the ways in which conflicts develop, progress and escalate in such organizations. On this basis, they draw lessons on ways in which conflicts in voluntary work can be resolved by the members, illustrated with practical examples taken from a wide range of voluntary activities.
About the author
Prof. Elisabeth Kals, Kathrin Thiel and Dr. Susanne Freund work in social and organizational psychology at the Catholic University of Eichstätt&Ingolstadt and carry out research on conflicts, volunteering and organizational challenges. This scientifically based practical handbook has emerged from this research.
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