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Brian D. Fitch 
Law Enforcement Interpersonal Communication and Conflict Management [PDF ebook] 
The IMPACT Model

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Portada de Brian D. Fitch: Law Enforcement Interpersonal Communication and Conflict Management (PDF)

Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model provides law enforcement professionals with a comprehensive, easy-to-follow model designed specifically to improve communications with victims, witnesses, subjects, and other members of the public. Harnessing 30 years of front line law enforcement experience, author Brian D. Fitch outlines practical strategies in a six-step model, IMPACT, which asks professionals to: Identify and master emotions Master the story Promote positive behavior Achieve Rapport Control your response Take perspective When used correctly, this model will help readers communicate and connect more effectively with people in virtually any law enforcement environment.

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Idioma Inglés ● Formato PDF ● Páginas 152 ● ISBN 9781506303369 ● Editorial SAGE Publications US ● Publicado 2015 ● Descargable 3 veces ● Divisa EUR ● ID 5365842 ● Protección de copia Adobe DRM
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