Mark Rosenberg 
Mastering Hard Conversations [EPUB ebook] 
Turning conflict into collaboration

Introduction vii

Chapter 1 What are hard conversations – and why should you have them? 1

Chapter 2 How do you currently manage conflict? 17

Chapter 3 Hard conversations made easy: A practical process and framework 37

Chapter 4 Polishing your skills for hard conversations 59

Chapter 5 Preparing for hard conversations: Two case studies 91

Chapter 6 Having the hard conversations: Two case studies 127

Chapter 7 Giving and receiving feedback 151

Chapter 8 Dealing with certifiable assholes 165

Conclusion: Conflict is inevitable 179

Appendix A: Words describing emotions commonly experienced in conflict 185

Appendix B: Preparing for a hard conversation 187

Endnotes 193

Mark Rosenberg is an executive coach, mediator and facilitator who empowers leaders and their teams to achieve their potential. Mark startedhis professional career as a lawyer and part-time athlete, before moving into senior management roles in the private and public sector. Mark’smantra when working with clients is simple: listen, explore, respectfully challenge and support action.