Managing conflict is a core capability for today’s leaders. In this book, Mark Rosenberg draws on his extensive experience as an executive coach and mediator to provide leaders with insights and practical tools to improve communication and master hard conversations.
In this practical and easy-to-read book, you will:
- Deepen your self-awareness and understanding of conflict
- Learn a step-by-step approach to preparing for hard conversations
- Develop your skills and increase your confidence to manage difficult situations
- Work through two powerful case studies that show how the process works
- Learn when and how to give effective feedback
Mastering Hard Conversations provides a proven, practical, structured approach to help you become a better leader by improving your communication and conflict management skills.
Mục lục
Introduction vii
Chapter 1 What are hard conversations – and why should you have them? 1
Chapter 2 How do you currently manage conflict? 17
Chapter 3 Hard conversations made easy: A practical process and framework 37
Chapter 4 Polishing your skills for hard conversations 59
Chapter 5 Preparing for hard conversations: Two case studies 91
Chapter 6 Having the hard conversations: Two case studies 127
Chapter 7 Giving and receiving feedback 151
Chapter 8 Dealing with certifiable assholes 165
Conclusion: Conflict is inevitable 179
Appendix A: Words describing emotions commonly experienced in conflict 185
Appendix B: Preparing for a hard conversation 187
Endnotes 193
Giới thiệu về tác giả
Mark Rosenberg is an executive coach, mediator and facilitator who empowers leaders and their teams to achieve their potential. Mark startedhis professional career as a lawyer and part-time athlete, before moving into senior management roles in the private and public sector. Mark’smantra when working with clients is simple: listen, explore, respectfully challenge and support action.
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