Eric Dezenhall & John Weber 
Damage Control (Revised & Updated) [EPUB ebook] 
The Essential Lessons of Crisis Management

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No one knows this better than Eric Dezenhall and John Weber, who help companies, politicians, and celebrities get out of various kinds of trouble. In this brutally honest and eye-opening guide, they take you behind the scenes of some of the biggest public relations successes—and debacles—of modern business, politics, and entertainment.

You’ll discover:

• Why the 1982 Tylenol cyanide-poisoning case is always cited as the best model for damage control, when in fact it has no relevance to the typical corporate crisis.

• Why Audi never fully recovered from driver accusations of “sudden acceleration”—despite evidence that nothing was wrong with their cars.

• What the crises faced by George W. Bush, Jim Mc Greevey, Sammy Sosa, Lance Armstrong, Martha Stewart, Coca-Cola, and the Catholic Church have in common . . . and what they don’t.


This new revised edition includes an additional chapter ‘Our Permanent Leakocracy’ including information about Wiki Leaks and what that notorious case means for business.

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Langue Anglais ● Format EPUB ● Pages 256 ● ISBN 9781935212256 ● Taille du fichier 0.4 MB ● Maison d’édition Easton Studio Press, LLC ● Publié 2011 ● Téléchargeable 24 mois ● Devise EUR ● ID 6478562 ● Protection contre la copie Adobe DRM
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