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Jurgen Hupp & Ulrich Martin
Wissensbasierte Diagnosesysteme im Service-Support [PDF ebook]
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Couverture du Jurgen Hupp & Ulrich Martin: Wissensbasierte Diagnosesysteme im Service-Support (PDF)

Industriepraktiker, Informatiker und Soziologen berichten über ihre Konzepte und Erfahrungen bei der Entwicklung und dem Einsatz wissensbasierter Diagnosesysteme im Service-Support. Dabei wird Fachwissen zur Lösung von Kundenproblemen formalisiert und ggf. mit elektronisch bereits vorhandenen Dokumenten wie z.B. Handbüchern verknüpft. Je nach betrieblicher Situation können Kunden so direkt über das Internet oder über die Hotline eines Intranets bei der Fehlerbehebung unterstützt w...

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Langue Allemand ● Format PDF ● ISBN 9783642569296 ● Maison d’édition Springer Berlin Heidelberg ● Publié 2013 ● Téléchargeable 3 fois ● Devise EUR ● ID 6327197 ● Protection contre la copie Adobe DRM

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