Електронна книга > Суспільствознавство > Генерал > Jurgen Hupp & Ulrich Martin: Wissensbasierte Diagnosesysteme im Service-Support (PDF)

Jurgen Hupp & Ulrich Martin
Wissensbasierte Diagnosesysteme im Service-Support [PDF ebook]
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Обкладинка Jurgen Hupp & Ulrich Martin: Wissensbasierte Diagnosesysteme im Service-Support (PDF)

Industriepraktiker, Informatiker und Soziologen berichten über ihre Konzepte und Erfahrungen bei der Entwicklung und dem Einsatz wissensbasierter Diagnosesysteme im Service-Support. Dabei wird Fachwissen zur Lösung von Kundenproblemen formalisiert und ggf. mit elektronisch bereits vorhandenen Dokumenten wie z.B. Handbüchern verknüpft. Je nach betrieblicher Situation können Kunden so direkt über das Internet oder über die Hotline eines Intranets bei der Fehlerbehebung unterstützt werden. Der Hauptaufwand besteht in der Entwicklung und Pflege der Wissensbasis. Um ihn zu verringern, werden eine Reihe bekannter und neuer Strategien vorgestellt. Dazu gehören Wissensformalisierungsmuster, Wissensmodularisierung durch kooperierende Diagnoseagenten, Selbstakquisition und begrenzte Systemeinsätze zur betrieblichen Einführung. Die beigelegte CD-ROM enthält zwei Tutorials und eine Demo-Version des Diagnostik-Shellbaukastens D3, mit der die Leser mühelos selber Prototypen entwickeln können.

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Мова Німецька ● Формат PDF ● ISBN 9783642569296 ● Видавець Springer Berlin Heidelberg ● Опубліковано 2013 ● Завантажувані 3 разів ● Валюта EUR ● Посвідчення особи 6327197 ● Захист від копіювання Adobe DRM

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Jurgen Hupp Ulrich Martin Frank Puppe Susanne Ziegler

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