Sabine Häder & Michael Häder 
Telephone Surveys in Europe [PDF ebook] 
Research and Practice

Part I Spotlights on Selected European Countries: Russia.- The Netherlands.- Switzerland.- Finland.- Great Britain.- Italy.- Portugal.- Part II Sampling for Telephone Surveys: Who can be contacted by phone? Lessons from Switzerland.- Sampling Frames for Telephone Surveys in Europe.- Mobile- and Landline-Onlys in Dual-Frame-Approaches: Effects on Sample Quality.- Part III Weighting and Nonresponse: Weighting for unequal inclusion probabilities and nonresponse in dual frame telephone surveys.- Weighting to Adjust for Non-Observation Errors in Telephone Surveys.- Nonresponse in an Individual Register Sample Telephone Survey in Lucerne (Switzerland).- Part IV: Data Quality: Factors Affecting Measurement Error in Mobile Phone Interviews.- Telephone surveys via landline and mobile phones: mode effects and response quality.- Data Quality in telephone surveys via mobile and landline phone.- Part V: Recommandations for Telephone Surveys.- The Impact of Introductions in Telephone Surveys.- Preference for Mobile Interview Surveys? Interplay of Costs, Errors and Biases.- Fieldwork Monitoring in Telephone Surveys.