Auteur: Suzanne D. Van Hove

"Veri SM is a framework that describes a service management approach from the organizational level, looking at the end to end view rather than focusing on a single department. Based around the V …

Veri SM: Unwrapped and Applied, the second volume within the Veri SM series, extends the information in the first volume Veri SM: A Service Management Approach for the Digital Age. It shows how Veri …