Christine M. Pearson & Christophe Roux-Dufort 
International Handbook of Organizational Crisis Management [PDF ebook] 

Introduction
I. New Risks, New Crises, New Dangers
Chapter 1: Organizations in World Risk Society – Ulrich Beck & Boris Holzer
Chapter 2: Crisis Management and Legitimacy: Facing Symbolic Disorders – Romain Laufer
Chapter 3: Understanding and Managing Crises in an ‘Online World’ – Sarah Kovoor-Misra & Manavendra Misra
II. New Crises, New Meaning
Chapter 4: Organizational Sensemaking During Crisis – Karlene H. Roberts, Peter Madsen, & Vinit Desai
Chapter 5: Crisis Sensemaking and the Public Inquiry – Robert P. Gephart, Jr.
Chapter 6: A Cognitive Approach to Crisis Management in Organizations – Jean-Marie Jacques, Laurent Gatot & Anne Wallemacq
III. New Crises, New Barriers
Chapter 7: The Psychological Effects of Crisis: Deny Denial — Grieve Before a Crisis Occurs – Ian I. Mitroff
Chapter 8: A Passion for Imperfections: Revisiting Crisis Management – Christophe Roux-Dufort
Chapter 9: The Eight Characteristics of Japanese Crisis-Prone Organizations – Toshihiko Hagiwara
Chapter 10: Voices From the Terrace: From ‘Mock Bureaucracy’ to Learning From Crisis’ Within the UK′s Soccer Industry – Dominic Elliott & Denis Smith
IV. New Crises, New Solutions
Chapter 11: A ‘Total’ Responsibility Management Approach to Crisis Management and Signal Detection in Organizations – Judith Clair & Sandra Waddock
Chapter 12: Crisis Management Simulations: Flaws and Remedies – Bertrand Robert & Christopher Lajtha
Author Index
Subject Index
About the Editors
About the Contributors

Judith Clair received a B.A. in psychology from the University of California at Los Angeles and a Ph.D. in business management from the University of Southern California. She joined the Department of Organization Studies at Boston College in 1993 and served as the Department Chairperson for four years. She has consulted for organizations in the areas of crisis management, natural environmental management, fraud detection, and performance enhancement. Her current research interests include how individuals manage identities at work and how individuals and organizations experience, make sense of and take action on critical organizational events like organizational crises and downsizings. Her publications have appeared in journals such as Academy of Management Review, Human Relations, Organizational Dynamics, Academy of Management Executive, Academy of Management Learning and Education, Advances in Qualitative Organizational Research, and Industrial and Environmental Crisis Quarterly. Dr. Clair teaches courses in organizational behavior, leadership, and management of multicultural diversity. She teaches at the undergraduate, MBA, Ph.D. and executive levels. She is a faculty partner with Leadership for Change, an executive education program in the Carroll School of Management.