A thorough, quick-reading guide that shows anyone who uses the phone how to treat it as a service tool that directly impacts on company profits.First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life.In this book, you will be able to double your effectiveness when you learn how to: handle irate customersend those "endless" callstake meaningful messageshandle conference calls and transfer callsscreen calls and ask focused questionsuse the phone during emergenciesimprove your voice effectiveness With worksheets, checklists, and fill-in forms, Great Customer Service on the Telephone will inspire fabulous phone service.
€5.99
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भाषा अंग्रेज़ी ● स्वरूप EPUB ● पेज 96 ● ISBN 9780814415801 ● प्रकाशक AMACOM ● प्रकाशित 1992 ● डाउनलोड करने योग्य 3 बार ● मुद्रा EUR ● आईडी 5844278 ● कॉपी सुरक्षा Adobe DRM
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