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Kristin Anderson
Great Customer Service on the Telephone [EPUB ebook]

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Pokrywa Kristin Anderson: Great Customer Service on the Telephone (ePUB)

A thorough, quick-reading guide that shows anyone who uses the phone how to treat it as a service tool that directly impacts on company profits.First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life.In this book, you will be able to double your effectiveness when you learn how to: handle irate customersend those "endless" callstake meaningful messageshandle conference calls and transfer callsscreen calls and ask focused questionsuse the phone during emergenciesimprove your voice effectiveness With worksheets, checklists, and fill-in forms, Great Customer Service on the Telephone will inspire fabulous phone service.

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Język Angielski ● Format EPUB ● Strony 96 ● ISBN 9780814415801 ● Wydawca AMACOM ● Opublikowany 1992 ● Do pobrania 3 czasy ● Waluta EUR ● ID 5844278 ● Ochrona przed kopiowaniem Adobe DRM

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Kristin Anderson

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