This Element is an excerpt from Why Great Leaders Don’t Take Yes for an Answer: Managing for Conflict and Consensus (ISBN: 9780137000630) by Michael A. Roberto. Available in print and digital formats. Use constructive conflict to drive better decision-making, greater innovation, and real competitive advantage. If an organization is saddled with a culture of polite talk, superficial congeniality, and low psychological safety, how can a leader spark greater candor? What tools can leaders employ to ignite a lively, constructive scuffle? Let’s examine how one chief executive created a decision process that was "confrontational by design."
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