Are You Stuck in a Cycle of Overreacting to Metrics Instead of Driving Real Improvement?
One day your numbers are up, and the next, they’re down. Leadership meetings turn into endless debates over the latest fluctuation in performance. Your team is exhausted from scrambling to ‘fix’ issues that aren’t really problems at all. What if you could stop chasing noise and start focusing on the signals that lead to real, lasting improvement?
In Measures of Success: React Less, Lead Better, Improve More, renowned process improvement expert Mark Graban delivers a game-changing approach to managing organizational performance. Whether you’re an executive, entrepreneur, or team leader, this book will teach you how to stop wasting time on false alarms and start making data-driven decisions that drive sustainable results.
What You’ll Gain from This Book:- A Smarter Way to Manage Performance: Instead of reacting to every up and down, learn to separate meaningful signals from random noise in your metrics.
- Data-Driven Decision-Making Without the Overwhelm: Ditch the endless spreadsheets and dashboards-Graban shows you how to use Process Behavior Charts (a simplified form of Statistical Process Control) to cut through the clutter and make faster, more effective decisions.
- Predict the Future, Don’t Just React to the Past: Go beyond tracking numbers-learn how to anticipate performance trends and take proactive action.
- Lead with Confidence, Not Guesswork: Build a culture of evidence-based leadership that empowers teams to focus on real improvements instead of knee-jerk reactions.
Who Should Read This Book?
- Executives & Entrepreneurs: If you’re leading an organization, startup, or business unit, this book will help you make smarter, more strategic decisions with data.
- Managers & Team Leaders: Stop spending time justifying numbers to senior leadership-start improving the processes that drive those numbers.
- Process Improvement Professionals & Analysts: If you’re responsible for tracking metrics, this book will help you turn data into actionable insights that truly matter.
Take Back Control of Your Metrics-And Your Success
If you’re tired of reacting instead of improving, spinning your wheels without progress, and wasting time on the wrong data, Measures of Success is your roadmap to a smarter, more effective approach to leadership and performance management.
Stop the overreaction. Start leading with confidence. Get your copy today.
Daftar Isi
Foreword by Donald J. Wheeler, Ph.D.
Preface
Acknowledgments
Introduction
Chapter 1: Improving the Way We Improve
Chapter 2: Using Process Behavior Charts for Metrics
Chapter 3: Action Metrics, not Overreaction Metrics
Chapter 4: Linking Charts to Improvement
Chapter 5: Learning From ‘The Red Bead Game’
Chapter 6: Looking Beyond the Headlines
Chapter 7: Linear Trend Lines and Other Cautionary Tales
Chapter 8: Workplace Cases and Examples
Chapter 9: Getting Started with Process Behavior Charts
Appendix A: How to Create Process Behavior Charts
Appendix B: Summary of Key Points
Appendix C: Additional Resources
About the Author
Tentang Penulis
Mark Graban is an internationally-recognized consultant, author, speaker, blogger, and entrepreneur. He specializes in Lean management, continuous improvement, statistical methods, and people-centered leadership to cultivate psychological safety and employee engagement, working with leaders at all levels in various industries.He has authored several books, including ‘Measures of Success, ‘ ‘Lean Hospitals, ‘ ‘Healthcare Kaizen, ‘ and ‘Practicing Lean.’ His latest book is ‘The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation’ (June 2023). He founded and manages Lean Blog.org and hosts podcasts including ‘Lean Blog Interviews’ and ‘My Favorite Mistake. Mark is also a ‘Linked In Top Voice.’Working independently since 2010, Mark often partners with other consulting groups on larger engagements. Mark is also a Senior Advisor to the technology and software company Kai Nexus and has a small equity stake.Mark earned a Bachelor of Science in Industrial Engineering (BSIE) from Northwestern University. He also earned a Master of Science in Mechanical Engineering (MSME) and a Master of Business Administration (MBA) as a Fellow in the MIT Sloan Leaders for Global Operations Program at the Massachusetts Institute of Technology.
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