Are you frustrated by constantly reacting to every fluctuation in your organization’s metrics? Do you feel overwhelmed by the sheer volume of data, unsure of which metrics matter and which are just noise? If so, ’Measures of Success: React Less, Lead Better, Improve More’ by Mark Graban is the solution you’ve been searching for.
In this insightful guide, Mark Graban, a renowned expert in process improvement, introduces practical strategies for effectively managing organizational metrics. Through engaging stories and clear examples from various industries like healthcare and software, Graban demonstrates how to distinguish meaningful signals from everyday noise in your data.
’Measures of Success’ is a comprehensive approach to data-driven decision-making, focusing on delivering real value. This book is not about manipulating metrics or skewing numbers-it’s about understanding what the data truly represents and using it to drive sustainable improvements.
What You’ll Learn:Who Should Read This Book?
This book is a must-read for executives, managers, analysts, and frontline workers who are looking to enhance their organization’s performance. Whether you’re involved in healthcare, manufacturing, software, or any other sector, ’Measures of Success’ will equip you with the knowledge to turn data into actionable insights, enabling better decision-making based on facts, not hunches.
Key Takeaways:Jump off the metrics rollercoaster and start leading your organization to greater success with ’Measures of Success: React Less, Lead Better, Improve More.’ Order your copy today and take the first step towards a more focused and effective approach to managing your organization’s metrics.
Innehållsförteckning
Foreword by Donald J. Wheeler, Ph.D.
Preface
Acknowledgments
Introduction
Chapter 1: Improving the Way We Improve
Chapter 2: Using Process Behavior Charts for Metrics
Chapter 3: Action Metrics, not Overreaction Metrics
Chapter 4: Linking Charts to Improvement
Chapter 5: Learning From ’The Red Bead Game’
Chapter 6: Looking Beyond the Headlines
Chapter 7: Linear Trend Lines and Other Cautionary Tales
Chapter 8: Workplace Cases and Examples
Chapter 9: Getting Started with Process Behavior Charts
Appendix A: How to Create Process Behavior Charts
Appendix B: Summary of Key Points
Appendix C: Additional Resources
About the Author
Om författaren
Mark Graban is an internationally-recognized consultant, author, speaker, blogger, and entrepreneur. He specializes in Lean management, continuous improvement, statistical methods, and people-centered leadership to cultivate psychological safety and employee engagement, working with leaders at all levels in various industries.He has authored several books, including ’Measures of Success, ’ ’Lean Hospitals, ’ ’Healthcare Kaizen, ’ and ’Practicing Lean.’ His latest book is ’The Mistakes That Make Us: Cultivating a Culture of Learning and Innovation’ (June 2023). He founded and manages Lean Blog.org and hosts podcasts including ’Lean Blog Interviews’ and ’My Favorite Mistake. Mark is also a ’Linked In Top Voice.’Working independently since 2010, Mark often partners with other consulting groups on larger engagements. Mark is also a Senior Advisor to the technology and software company Kai Nexus and has a small equity stake.Mark earned a Bachelor of Science in Industrial Engineering (BSIE) from Northwestern University. He also earned a Master of Science in Mechanical Engineering (MSME) and a Master of Business Administration (MBA) as a Fellow in the MIT Sloan Leaders for Global Operations Program at the Massachusetts Institute of Technology.
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