Bethan Bithell 
Pearson BTEC Level 2 Technical Certificate in Customer Service Operations Learner Handbook [PDF ebook] 

The built environment is one of the largest emitters of carbon dioxide globally therefore reducing both operational and embodied emissions is critical to improving the overall footprint of the indust …

Leadership and future-of-work expert Erik Korsvik Ostergaard’s new book explores Futures Thinking and Strategic Foresight. It shows how these important processes can be used inside of organizations t …

This book offers a unique contribution that examines major recent changes in conflict, negotiation and regulation within the labour relations systems and related governance institutions of advanced s …

An examination of the future of our workspaces and how the pandemic will continue to shape how and where we work . In the era of WFH, hybrid working and flexible hours, going to the office is no long …

The Conscious Effect focuses on reconnecting leaders with both their people and themselves. It awakens the awesome potential in organizations through an emotionally intelligent, people-first approach …

The increased volatility of interest rates during recent years and the corresponding introduction of a variety of interest rate derivative securities like bond options, futures and embedded options i …

Brands, companies, and organizations, much like people, have personalities, and most of what we know and think about their personalities comes through visual identity. A visual identity is the strate …

Climate change is dramatically affecting freshwater supplies, particularly in the developing world. The papers in this volume present a powerful case for and exploration of different freshwater adapt …

This edited collection examines the impact of privatisation and the lessons to be learnt from it for the purpose of regulatory reform. The contributors analyse the benefits and losses of privatisatio …

This collection brings together twenty-seven essays by influential literary and cultural historians, as well as representatives of the vanguard of postmodernist economics. Contributors include: Jean- …