Bethan Bithell 
Pearson BTEC Level 2 Technical Certificate in Customer Service Operations Learner Handbook [PDF ebook] 

Dealing with general economic theory, other than employment theory, the book discusses the theory of pure and monopolistic competition – with a special emphasis upon welfare aspects. Beginning with a …

Early British Economics covers the growth of economic thought in Britain, giving an outline of the economic and ethical problems raised by social developments and changes. The doctrines formulated by …

Cost models underlie all the techniques used in construction cost and price forecasting, yet until relatively recently industry has been unfamiliar with their characteristics and properties. An under …

The book focuses on the major environmental implications stemming from the growth of the multinational enterprise in a multiple currency world; the international transfer of technology; industrial re …

You likely don’t need any more tools, programs, or workshops to improve your hospital. What you need is a simple and consistent approach to manage problem-solving. Filling this need, this book presen …

There is no simple strategic method for dealing with the multidimensional nature of digital change. Even the sharpest leaders can become disoriented as change builds on change, leaving almost nothing …

This book examines the dynamic relationship and volatility spillovers between crude oil prices, exchange rates and stock markets of emerging economies. Although considerable literature on relationshi …

Case Study Research: Core Skills in Using 15 Genres examines the processes involved in conducting case research in a number of genres including participant observation, fuzzy set social science, syst …

The future of work in advanced industrial democracies is the subject of intense debate and public concern. Despite predictions that working hours would fall and leisure time would rise as society pro …

This original, quantitatively oriented analysis applies the theory of the core to define competition in order to describe and deduce the consequences of competitive and non-competitive behavior. Writ …