Manfred Bruhn & Heribert Meffert 
Exzellenz im Dienstleistungsmarketing [PDF ebook] 
Fallstudien zur Kundenorientierung

Disinfection By-Products in Water Treatment describes new government regulations related to disinfection by-products. It explains the formation of microorganism by-products during water treatment and …

FINALIST : Business Book Awards 2018 – HR and Management Category In an increasingly volatile and complex world, it is crucial that organizations optimize leadership development so that employees in …

The Philosophy of Economics primarily considers the economic agent as a moral subject. Economics, however, has long overlooked the agent’s moral – that is to say, reasonable – dimension, to focus ins …

This book offers a unique contribution that examines major recent changes in conflict, negotiation and regulation within the labour relations systems and related governance institutions of advanced …

Environmental constraints are becoming increasingly severe, and now more than ever it is time that we confront head-on the change from an ‘underground resources’ type of civilization to one with a …

This book looks at the debates on global value chains (GVCs) and free trade agreements (FTAs) as springboards for industrial development in developing countries, especially India. It connects the out …

By 1838, over two thousand Americans had been killed and many hundreds injured by exploding steam engines on steamboats. After calls for a solution in two State of the Union addresses, a Senate …

The third edition of Fundamentals of Hydrology provides an absorbing and comprehensive introduction to the understanding of how fresh water moves on and around the planet and how humans affect and ma …

Stats Means Business is an introductory and comprehensive textbook written especially for Hospitality, Business and Tourism students who take statistics or quantitative methods modules. By minimising …