This book is a theoretical and practical discussion of intercultural communication and interaction and is aimed at academic courses as well as professional development programmes. It focuses, from a critical perspective, on the intercultural dynamics established between the members of multicultural groups/teams in various types of work environments. Selected academics and other experts on intercultural communication and interaction, representing different approaches and professional experience, joined, collaborated and contributed to the fulfilment of a three-year project where they developed a model in eight axes: – Intercultural Responsibility, Emotional Management, Intercultural Interaction, Communicative Interaction, Ethnography, Biography, Diversity Management and Working in Multicultural Teams. Each chapter provides an interdisciplinary account of its topic as well as an activity which aims to illustrate the ideas proposed.
Tabella dei contenuti
Michael S. Byram: Foreword
Manuela Guilherme: Introduction
Part 1 – Ideas and Models in Perspective
Ch. 1 – Intercultural Conflict Interaction Competence: From Theory to Practice – Stella Ting-Toomey
Ch. 2 – National Occupational Standards in Intercultural Working: Models of Theory and Assessment – Anne Davidson-Lund and John O’Regan
Ch. 3 – Training and Intercultural Education: The Danger in ‘Good Citizenship’ – Alison Phipps
Part 2 – Intercultural Communication, Interaction, Management and Responsibility in Theory and Practice
Ch. 4 – Intercultural Responsibility: Power and Ethics in Intercultural Dialogue and Interaction – Manuela Guilherme, Clara Keating and Daniel Hoppe
Ch. 5 – Emotional Management: Expressing, Interpreting and Making Meaning of Feelings in Multicultural Teams – Alexandra Kaar
Ch. 6 – Intercultural Interaction: A Sense-making Approach – Terence Mughan and Greg O’Shea
Ch. 7 – Communicative Interaction: Intercultural Verbal and Non-verbal Interaction – María Luisa Pérez Cañado and María del Carmen Méndez García
Ch. 8 – Ethnography: The Use of Observation and Action Research for Intercultural Learning – Katalin Illes
Ch. 9 – Biography: The Role of Experience in Intercultural Learning – María del Carmen Méndez García and María Luisa Pérez Cañado
Ch. 10 – Diversity Management: Negotiating Representations in Multicultural Contexts – Clara Keating, Manuela Guilherme and Daniel Hoppe
Ch. 11 – Working in Multicultural Teams – Evelyne Glaser
Part 3 – Voices from the ‘Real’ World
Ch. 12 – Intercultural Relations at the Workplace – Guenther Zoels and Thomas Silbermayr
Ch. 13 – Sharing Reflections on Intercultural Learning – Isabel Ferreira Martins
Ch. 14 – Intercultural Education in International Management – Anneli Kansanen and Leena Vohlonen
Conclusion: Intercultural Competence for Professional Mobility – Manuela Guilherme, Evelyne Glaser, María del Carmen Méndez-García
Circa l’autore
María del Carmen Méndez-García is a lecturer at the University of Jaén (Spain), where she teaches linguistics and ELT methodology at undergraduate and postgraduate level. Since 2006 she has cooperated with the Language Policy Division of the Council of Europe in the development of the project Autobiography of Intercultural Encounters.
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