Manuela Guilherme & Evelyne Glaser 
The Intercultural Dynamics of Multicultural Working [EPUB ebook] 

Michael S. Byram: Foreword

Manuela Guilherme: Introduction

Part 1 – Ideas and Models in Perspective

Ch. 1 – Intercultural Conflict Interaction Competence: From Theory to Practice – Stella Ting-Toomey

Ch. 2 – National Occupational Standards in Intercultural Working: Models of Theory and Assessment – Anne Davidson-Lund and John O’Regan

Ch. 3 – Training and Intercultural Education: The Danger in ‘Good Citizenship’ – Alison Phipps

Part 2 – Intercultural Communication, Interaction, Management and Responsibility in Theory and Practice

Ch. 4 – Intercultural Responsibility: Power and Ethics in Intercultural Dialogue and Interaction – Manuela Guilherme, Clara Keating and Daniel Hoppe

Ch. 5 – Emotional Management: Expressing, Interpreting and Making Meaning of Feelings in Multicultural Teams – Alexandra Kaar

Ch. 6 – Intercultural Interaction: A Sense-making Approach – Terence Mughan and Greg O’Shea

Ch. 7 – Communicative Interaction: Intercultural Verbal and Non-verbal Interaction – María Luisa Pérez Cañado and María del Carmen Méndez García

Ch. 8 – Ethnography: The Use of Observation and Action Research for Intercultural Learning – Katalin Illes

Ch. 9 – Biography: The Role of Experience in Intercultural Learning – María del Carmen Méndez García and María Luisa Pérez Cañado

Ch. 10 – Diversity Management: Negotiating Representations in Multicultural Contexts – Clara Keating, Manuela Guilherme and Daniel Hoppe

Ch. 11 – Working in Multicultural Teams – Evelyne Glaser

Part 3 – Voices from the ‘Real’ World

Ch. 12 – Intercultural Relations at the Workplace – Guenther Zoels and Thomas Silbermayr

Ch. 13 – Sharing Reflections on Intercultural Learning – Isabel Ferreira Martins

Ch. 14 – Intercultural Education in International Management – Anneli Kansanen and Leena Vohlonen

Conclusion: Intercultural Competence for Professional Mobility – Manuela Guilherme, Evelyne Glaser, María del Carmen Méndez-García